Participation House, Markham (the Agency) is a service provider to adults with physical and developmental disabilities. In carrying out its business practices, the agency is required to establish, maintain and implement policies governing the implementation of the accessibility standards in the areas of Information and Communications, Employment and Transportation
All employees and volunteers who provide services on behalf of the agency and persons who participate in developing the policies, practices and procedures are trained on the requirements of the accessibility standards.
These policies and procedures enhance quality support that is responsive to all individual’s needs and that supports continuous improvement in service delivery and agency operations. The information received through a complaints/feedback process can our agency to take steps to better support individuals and or improve administrative practices.
Please click on the Policies below for further information:
Accessibility Standards for Customer Service Policy
Complaints and Feedback Policy May 23 2012